Create and manage help centers
This feature is only available for users on Jira Service Management Premium and Enterprise plans. Read more about plans and pricing.
You can create multiple help centers and customize them individually to cater to your different, distinct audiences.
You need to be a site admin or Jira admin to create and manage multiple help centers, and you can create up to 300 help centers per site.
How you create and manage help centers depends on whether your help center is labeled Modern or Legacy. Find out which help center you're using.
Create and manage Modern help centers
In a Modern help center, you create and manage help centers from the Help centers page in Jira Service Management, where your Modern help centers are listed. If your site also has Legacy help centers, it has two Help centers pages, so check that the label next to the heading says Modern. To get there, select Help centers in the sidebar.
Create a Modern help center
In a Modern help center, the creation flow has three steps: Add details,Link spaces and Rovo agents. New help centers are always Modern help centers.
You need to be a Jira admin to create a Modern help center.
To create a Modern help center:
Select Help centers in the left navigation sidebar.
Select Create help center.
On Add details, enter a Help center name and a Help center URL. The URL is your site's address, then
/helpcenter/, then the slug you enter. Select Next.On Link spaces, select one or more service spaces. Linked spaces show their request forms, knowledge base articles and other resources in the help center. You can unlink a space later. Select Next.
On Rovo agents, you can select a Rovo agent you've created in Studio for customers to chat with, or skip this step.
Select Create help center. Your new help center is set up, and you can carry on editing it.
Creating more help centers is only available on Jira Service Management Premium and Enterprise plans. Read more about plans and pricing.
Who can edit a Modern help center
In a Modern help center, only Jira admins and site admins can edit a help center. They can add components, create custom pages, change page layouts, set the theme and manage the help center's pages. You can't give other people access to edit a help center.
Edit a Modern help center's details
In a Modern help center, you change the help center's name and URL in its settings.
To edit a Modern help center's details:
Select Help centers in the left navigation sidebar.
On the help center's card, open the actions menu (•••), then select Settings.
On the Details tab, change the Help center name or the Help center URL.
Select Save.
The settings also have a Spaces tab, where you link service spaces, and a Rovo agent tab. On the Rovo agent tab, you select a Rovo agent to show on the help center, create one with Create from template, or go to Manage agents in Studio. Only people who are logged in with an Atlassian account can use the agent. Learn how to link service spaces to a help center. Learn how to add a Rovo agent to the help center.
Create and manage Legacy help centers
In a Legacy help center, you create and manage help centers from the help center management page in Jira Service Management settings.
To create a new help center:
Select Settings () at the top right.
From the dropdown menu, select Jira apps.
Under the Jira Service Management header, select Help center permissions.
Under Help center management, select View all help centers.
Select Create help center.
Enter a name and URL slug for your new help center and select Create.
You can also create a new help center from any of your existing help centers:
Go to any help center on your site.
Select your avatar, and from the dropdown, select Create a help center.
Enter a name and URL slug for your new help center and select Create.
To ensure that the right help resources are available to be displayed in your new help center, you can select service projects you want linked to this help center. Read more about linking service projects to a help center.
To view all Legacy help centers on your site:
Select Settings () at the top right.
From the dropdown menu, select Jira apps.
Under the Jira Service Management header, select Help center permissions.
Under Help center management, select View all help centers. This page lists your Legacy help centers.
Customize your help centers
For every help center on your site, you can:
Customize the look and feel of the help center
Create announcements and topics
Feature or hide portals on the home page
Set a custom URL slug
Find out more about customizing your help centers.
Edit help center details
Select Settings () at the top right.
From the dropdown menu, select Jira apps.
Under the Jira Service Management header, select Help center permissions.
Under Help center management, select View all help centers.
On the card for the help center you want to edit, select … at the top right.
Select Settings, and go to Details.
Make changes you want to make to the name and/or slug.
Select Save to save changes.
Delete a help center
To delete a help center:
Select Settings () at the top right.
From the dropdown menu, select Jira apps.
Under the Jira Service Management header, select Help center permissions.
Under Help center management, select View all help centers.
On the card for the help center you want to delete, select … at the top right.
Select Delete.
Once deleted, all customizations you've applied to that help center will be lost, and it cannot be undone. The first help center that comes with your Jira Service Management site is your default help center and it cannot be deleted.
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