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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Add your service project agents to work on requests

Service project agents are licensed users who work on customer requests.

Project administrators can add existing agents from other service projects to the service project. Jira administrators can add anyone to the service project. Learn more about Permissions for your service project and Jira site.

To add agents:

  1. From your service project, go to Invite team.

  2. Your agent is added to the Service Project Team role and receives an email with a link to the service project.

Adding an agent to the project using the Invite team menu from the project sidebar

Additional Help