Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
Service project agents are licensed users who work on customer requests.
Project administrators can add existing agents from other service projects to the service project. Jira administrators can add anyone to the service project. Learn more about Permissions for your service project and Jira site.
To add agents:
From your service project, go to Invite team.
Your agent is added to the Service Project Team role and receives an email with a link to the service project.
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