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How are customers using Assets Data Manager?

Assets Data Manager for Jira Service Management Cloud is currently rolling out in Open Beta and will be available to all Premium + Enterprise sites by end of October 2024.

Customers are using Assets Data Manager across a wide spectrum of work:

Practice

Jobs To Be Done

Service Management

Identifying inventory and discovery tool coverage gaps.

Qualified improvement of Service Delivery processes

Improve Service Levels compliance through accurate and updated CIs;

Better Incident, Problem, and Change Management through accurate CIs and associated history;

Improved response time to fulfill Service requests

Reduce support costs by proactively identifying errors and lack of coverage; and

Locate and remediate unmanaged and unsupported devices.

IT Asset Management

Identify gaps in Asset information - drive remediation and track improvement over time;

Holistic view of assets (multiple sources) - isolate authoritative sources and track progress and completion of migration activities

Identify opportunities to reduce operational costs through evidence-based rationalization

Isolate inventory gaps against compliance requirements;

Understand device usage and allocation to tie back into software registers.

Forecasting and Planning

Improved oversight and accuracy of IT asset data, to enable accurate and informed decision making;

Quantified progress against IT service delivery plans;

Support What-If Analysis using accurate foundational information;

Trend device-based remediation initiatives over time to measure progress;

Effective collaboration between IT infrastructure stakeholders through a single common view; and

Improve outsource relationships by working from a common and agreed source of truth.

Security and Compliance

Identify and remediate coverage gaps and missing patch tooling;

Summarise security issues and trending over time by platform / ownership / business line (e.g. count of severity "x");

Holistic view of assets (multiple sources) and track progress of migration activities

Identify opportunities to reduce risk (e.g. End-of-Support, unpatched devices, vulnerable devices);

Improve Security tool effectiveness (when were patches last updated).

Inventory and Billing

Improved oversight and accuracy of IT asset data, to enable accurate and informed decision making;

Provides accurate single source of truth to facilitate identification and remediation of risks;

Reconcile Billing and Invoicing from third parties against the source of truth.

Track and Monitor externally delivered remediation and migration activities; and

Manage devices across Mergers and Divestment activities.

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