Link service projects to a help center
This feature is only available for users on Jira Service Management Premium and Enterprise plans. Read more about plans and pricing.
Linking service projects to a help center allows admins to display relevant help resources from them across the home page, in topics, and search. This ensures that users accessing a specific help center exclusively encounter information and resources tailored to their needs within that particular help center.
This is especially helpful when managing multiple help centers targeting distinct audience groups, as admins can control which content is visible in each help center and restrict access to certain projects for specific audience segments.
You need to be a site admin or Jira admin to link service projects to a help center.
How you link projects to a help center depends on whether your help center is labeled Modern or Legacy. Find out which help center you're using.
Link projects to a Modern help center
In a Modern help center, you link at least one service space when you create the help center. Linked spaces show their request forms, knowledge base articles and other resources in the help center. Each help center has its own linked spaces. Find out how to create a Modern help center.
To manage the spaces linked to a Modern help center:
Select Help centers in the left navigation sidebar.
On the help center's card, open the actions menu (•••), then select Settings.
Go to the Spaces tab. It lists each space with its lead and its status, such as Linked.
To unlink a space, select Unlink next to it.
To link another space, change the Linked spaces filter to show spaces that aren't linked, then link the space.
To link every new service space to the help center automatically, turn on Link all new spaces to this help center.
Link projects to a Legacy help center
In a Legacy help center, you link projects from the help center settings.
To link one or more service projects to a help center:
Select Settings () at the top right.
From the dropdown menu, select Jira apps.
Under the Jira Service Management header, select Help center permissions.
Under Help center management, select View all help centers.
On the card for the help center you want to link projects to, select … at the top right.
Select Settings, and go to Projects.
You'll see a list of all your projects here. Select those you want to link to your help center.
Select Link.
All help resources from these selected projects will now be available to be displayed on your help center, in topics and in search.
Automatically link new projects to a help center
By default, all new projects are set up to be automatically linked to the help center. You can turn this setting off if you would prefer to manually link projects to a help center instead.
To turn off automatic linking of new service projects:
Select Settings () at the top right.
From the dropdown menu, select Jira apps.
Under the Jira Service Management header, select Help center permissions.
Under Help center management, select View all help centers.
On the card for the help center you want to make this change to, select … at the top right.
Select Settings, and go to Projects.
Turn off the Link all new projects to this help center toggle.
Unlink service projects from a help center
To unlink one or more service projects from a help center:
Select Settings () at the top right.
From the dropdown menu, select Jira apps.
Under the Jira Service Management header, select Help center permissions.
Under Help center management, select View all help centers.
On the card for the help center you want to unlink projects from, select … at the top right.
Select Settings, and go to Projects.
You'll see a list of all your projects here. Select those you want to unlink from your help center.
Select Unlink.
Unlinking a project removes all its help resources from that help center and it won't be available to be displayed on the home page, in topics or in search. The portal of this service project will also not be visible in the help center.
To ensure your customers can access relevant information and resources, at least one project must be linked to your help center.
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