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Data Manager - Software (object class)

Assets Data Manager for Jira Service Management Cloud is currently rolling out in Open Beta and will be available to all Premium + Enterprise sites by end of October 2024.

The Software Object Class is a default object class that is included in Assets Data Manager out-of-the-box.

The Software Object Class is designed to store one row for each product running in the organization. For example: Microsoft Windows 10 and Microsoft Windows 11 would require a row each.

Types of software included may include:

  • Commercial off-the-shelf

  • Open Source

  • Beta

  • Internally built products

Default Attributes

The Software object class includes the following default attributes:

These default attributes were selected based on the most common attributes relevant for cross-comparative analysis. There may be additional attributes that are specific to individual sources only (e.g. Review status and Usage status.)

We recommend managing those directly in the source system (e.g., a Software schema) to prevent the Data Manager from overwriting their values. Where statuses from different tools need to be compared, we recommend using an additional status column.

Attribute Name

Description

Assets Data Manager Data Type

1

Name

The name of the object (Software name).

String

2

LastUpdatedInAssetsSchema

The time the record was last updated in JSM Assets.

Date/Time

3

Publisher

The publisher of the software

String

4

Version

The version of the software

String

5

Edition

The edition of the software

String

6

Suite

Is the product part of a suite?

String

7

Installed

Is the product currently installed in the organization?

String

8

SoftwareClassification

Software classification, like COTS, Freeware, etc

String

9

Category

What category of software does this fall into? E.g. Operating System, Database, In-House, etc

String

10

OwnerGroup

The group that is financially responsible for the software

String

11

SupportGroup

The group that is responsible for maintaining/supporting the software

String

12

GeneralAvailability

The date the software was available to the market

Date/Time

13

EndOfSupport

Date support will no longer be available on standard support agreement

Date/Time

14

EndOfExSupport

The date extended support can be purchased to

Date/Time

15

PaidExSupportTo

When extended support is negotiated, this date represents when that agreement ends

Date/Time

 

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