Data Manager - Assets

Assets is Jira Service Management’s native asset and configuration management tool.

It gives teams a flexible and dynamic way to track all kinds of assets and configuration items (CIs), enabling teams to easily link them to service requests, incidents, problems, changes, and workloads. This helps those teams to understand and visualise the critical relationships between applications, services, their underlying infrastructure, and other key dependencies.

Assets is often used to:

• Close service requests faster by linking customer assets directly to the issue. Learn more about viewing Assets objects directly from the issue view.

• Minimize risk by understanding the downstream impact of changes.

• Add context to issues so they can troubleshoot and resolve major incidents at high velocity.

• Gain detailed visibility of their infrastructure so they can better locate and solve underlying problems.

• Track assets to aid planning, audits, and compliance activities.