Add or remove available fields from a request type

The available fields for a request type are the ones added in the global screen configuration for the issue type associated with the request type. To add, or remove fields from the request type, edit the screen for its associated issue type.

Editing the screen of an issue type impacts all other issue types using that screen. As a result, this also affects every request type associated with an issue type whose screen was edited.

You must be a Jira admin to add or remove fields from a request type.

To add or remove available from a request type:

  1. From your service desk project, go to Project settings () > Request types.

  2. Find the request type you want to configure, then select Edit fields.

Add or remove fields from the customer request form

To add or remove fields from the customer request form:

  1. Select or go to the Request form tab.

  2. Select the Create issue screen.

  3. Add or remove the desired fields.

Add or remove fields from the issue view

To add or remove fields from the issue view:

  1. Go to the Issue view tab.

  2. Select the View issue screen.

  3. Add or remove the desired fields.

To add fields that don't exist yet, see Adding, editing, and deleting a custom field.


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If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.

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