Find related resources with Atlassian Intelligence

When incidents happen, on-call teams and incident managers need to act fast to diagnose and fix issues, and reduce downtime. However, finding the cause and knowing what to do next can be tricky. Teams often spend time searching for the right information, figuring out the steps to take, or getting help from others. Making this process quicker is essential for a speedy recovery. Using Atlassian Intelligence (AI) speeds up the whole process of finding the right resources so your on-call teams can save time.

Find related resources

This feature leverages Atlassian Intelligence to find knowledge articles, PIRs, and issues related to the incident at hand.

To ask Atlassian Intelligence to find related resources:

1. Activate Atlassian Intelligence if you haven’t done so already.
   You must be an organization admin to activate Atlassian Intelligence for Jira Service Management.

2. Go to your service project.

3. From the navigation on the left, select Incidents.

4. Select the incident you want to find related resources for.

5. Select Find resources.
   Atlassian Intelligence generates a list of knowledge articles (from Confluence, Google Docs, etc.), post-incident review (PIR) reports, Jira issues, and resources from third-party tools such as Slack (provided you have appropriate access permissions) related to the incident. Hover to get a quick view of the resources. The list includes only resources you have access to.

Let us know what you think

As you go through the experience, use thumbs-up 👍 or thumbs-down 👎 for the Atlassian Intelligence-generated related resources to let us know if it made sense to you or not. For example, if you believe the related resources aren’t accurate or complete, select the thumbs-down icon and share the details.

For more information about Atlassian Intelligence, please visit any of the following sites:

Trust Center

What is Atlassian Intelligence? | Atlassian Support

Activate Atlassian Intelligence for your products | Atlassian Support

Explore Atlassian Intelligence features

Troubleshoot Atlassian Intelligence | Atlassian Support

Learn about Atlassian Intelligence | Atlassian Support