Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Assets Data Manager for Jira Service Management Cloud is a Premium and Enterprise only feature that is currently in Open Beta development. View and vote on our list of upcoming features.
If you find a bug or have questions, please reach out to Atlassian Support or the Atlassian Community.
The tasks that a user can do in Data Manager depends on the role they are assigned. There are four roles in Data Manager:
The Data Manager admin role is the most permissive role. Data Manager administrators can add, move, change, update and delete items on all screens through the Data Manager section, but are unable to modify anything in the Adapters section unless they are also an Adapters admin.
Data Manager admins are not able to configure features in the Adapters section. They are not able to enable Data Manager, generate tokens, or view the workspace ID.
The Adapters admin role allows users to add, move, change, update and delete items on all screens in the Adapters section, but they are unable to modify anything in the Data Manager section unless also a Data Manager admin.
Adapter admins are able to set up an instance of Data Manager, which includes enabling Data Manager, generating tokens, and viewing a workspace ID.
The Dashboards editor role allows users to add dashboard groups and add, edit, modify the layout of, and delete Dashboards. Users can export, download, and delete their own dashboards, but not modify dashboards belonging to others.
In the Analysis section users can add, edit, and delete Tags, as well as view the the Object List and modify Column settings (to move columns around). They may save new Advanced Searches, as well as update the existing saved searches that they have access to.
In the Compute Dictionary section, users can only view the dictionaries, but can add new issues to a group in the Compute Issues section.
In the Cleanse and Import section, they can view items and view the Raw Data and Transformed Data for each Data Source, as well as view the Cleansing Statistics and Mapping Matrix.
Users with the Dashboard editor role cannot modify the Settings section.
The Dashboards viewer is the most restrictive role. It allows users to view the Dashboards only. Users can export, download and delete their own dashboards only.
In the Analysis section, they may also view the object lists and modify Column settings (to move columns around) - they have the ability to view the saved searches and open existing saved searches, as well as to modify the saved searches without being able to save the adjustments.
In the Cleanse and Import section, they can view items and view the Raw Data and Transformed Data for each Data Source, as well as view the Cleansing Statistics and Mapping Matrix.
Users with the Dashboard viewer role cannot modify the Settings section.
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