Set up a pre-set list of approvers

When setting up approvals, you can choose approvers for your customers by setting up a pre-set list of approvers.

By default, your project comes with the Approvers field that you can use for approvals. If you want to use a different field, see Add a new custom field to a project.

Make sure you've followed the steps to allow customers to choose approvers.

To set up a pre-set list of approvers:

  1. Add a user picker custom field to the request.

  2. Next to the field, click Actions > Hide.

  3. Enter the users who can approve the request, then click Set. The approvers will display in the issue and are notified when the request needs approval.

Are you on the right help page?

If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

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