Receive and manage requests in Slack or Microsoft Teams

Chat for Microsoft Teams is currently in beta. Join the beta by installing Assist in your Teams tenant and selecting Connect with Jira Service Management during setup.

Chat connects your service project with either Slack or Microsoft Teams so you can create issues and work on them from your chat app. Watch a webinar about chat to learn more.

What is chat?
Learn about connecting your service project with Slack or Microsoft Teams.
Set up chat in Slack
Connect your service project with Slack to turn messages into issues.
Create issues in Slack
Learn how to turn support requests received in Slack into issues.
Work on issues in Slack
Learn how to add comments and internal notes, assign issues to yourself, change the status of an issue, and view details in Slack.
Manage chat settings for Slack
Customize your chat settings to create issues automatically, enable private updates, and hide request types.
Set up chat in Microsoft Teams
Connect your service project with Microsoft Teams to turn messages into issues.
Create issues in Microsoft Teams
Learn how to turn support requests received in Microsoft Teams into issues.
Work on issues in Microsoft Teams
Learn how to add comments, assign issues to yourself, change issue status, and view details in Microsoft Teams.
Manage chat settings for Microsoft Teams
Customize your chat settings to hide request types.

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Jira Service Management Support

Receive and manage requests in Slack or Microsoft Teams

Additional Help