Receive and manage requests in Slack or Microsoft Teams

Chat connects your service project with either Slack or Microsoft Teams to create issues directly from messages. When customers ask for help in chat, your agents respond, transition issues, and close requests — all without leaving Slack or Teams.

Watch a webinar about chat to learn more.

What is chat?
Learn about connecting your service project with Slack or Microsoft Teams.
Set up chat in Slack
Connect your service project with Slack to turn messages into issues.
Create issues in Slack
Learn how to turn support requests received in Slack into issues.
Work on issues in Slack
Learn how to add comments, approve requests, assign issues to yourself, change the status of an issue, and view details in Slack.
Manage chat settings for Slack
Customize your chat settings to approve requests, create emoji shortcuts, enable private updates, and more.
Set up chat in Microsoft Teams
Connect your service project with Microsoft Teams to turn messages into issues.
Create issues in Microsoft Teams
Learn how to turn support requests received in Microsoft Teams into issues.
Work on issues in Microsoft Teams
Learn how to add comments, approve requests, assign issues to yourself, change issue status, and view details in Microsoft Teams.
Manage chat settings for Microsoft Teams
Customize your chat settings to hide request types.

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Receive and manage requests in Slack or Microsoft Teams

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