For managed accounts, see Deactivate or delete managed accounts.

You're allowed up to 10 users per product on the Free plan for either Jira Software or Jira Core. The Free plan for Jira Service Management has a limit of 3 agents. You can upgrade your plan to increase your user limit.

If you don't specifically activate a license for Jira Core, you don't get a separate user allowance for Jira Core. To add Jira Core users, activate a plan for Jira Core. Learn more about inherited Jira Core plans.

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Viewing the right content?

From your organization at admin.atlassian.com, if the Users list and Groups list are under the Directory tab, view the improved user management content.

You can invite users from the site Administration area. You can also integrate with G Suite for user and group management, as well as use your own identity provider via SCIM.

Migrating users from server to cloud products

If you're migrating your users from a server instance to a cloud site, take a look at our guides:

When you add a user to your Users list, you're inviting a user with that specific email address to your site. If the user with that email address has an Atlassian account, they'll now be able to log in to your site. If the user doesn't have an account, we'll walk them through the Atlassian account signup process. Although they're logged in to your site, their account exists outside your site so that they can use that same account to log in to other sites.

  1. Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.
  2. Select Invite users from the Users list page. You'll see this screen:
  3. Enter the Email address you want the user to log in with (you can enter more than one at a time or a string of them using a space or comma).

    If you add the wrong email address for a user

    If you invite a user with a different email address from their Atlassian account email address, and they end up creating a new Atlassian account, they can't combine the two accounts. You'll need to re-invite the user with their original account and remove access for the other account. If they create any content while logged in with the second account, that content will still exist but will remain associated with their other account.

  4. Select where you would like to allow other users with this email domain to self signup. You won't see this option until you've entered an email address. For more information about allowing users to self signup, see Specify how users get site access.
  5. Select the Role you want these users to have on your site:
    • Basic – Can access specified products and apps. No additional permissions.
    • Trusted – Can access, configure, and add products. Can invite users.
    • Site administrator – Full admin permission for the site.
  6. Select products from the Products access list. When users get an invite, we'll add the user to the groups for the products you select, so you can always change them later.
  7. (Optional) Add the user to additional groups for your site.
  8. (Optional) If you don't want to send the Invite message, deselect Send email.

    When do users not receive an email invite?

    We don't send users an email invitation in these scenarios:

    • If the user is migrated into the site (e.g. server to cloud migration)

    • If the user is created via GSync or SCIM

    For these users, go to the Users page and click Resend invite to ensure these users get an invite.

  9. Click Invite users(s).

If you've linked Bitbucket accounts with Jira products, you can add new users to a Bitbucket group from the Bitbucket groups page.

Below are examples of the different invite statuses you’ll see in your User Management screen.

Has site access

The user has access to the site and can also have access to a product. If they have access to a product, then they will be consuming a license.

Has site access

Invitation pending

The user has site access and can also have access to a product. An invitation to log in has been sent to them, but they haven’t accessed the site or product yet.

Has site access

Invitation not sent

The user has site access and can also have access to a product, but they haven’t had an invitation email sent to them informing them that they can use the site.

No site access

The user doesn’t have access to the site or any products, and isn’t consuming a license.


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Improved user management experience

You can invite users from your organization’s Users list page. You can also integrate with G Suite for user and group management, use your own identity provider via SCIM, or allow certain users to self-signup to your products.

Migrating users from server to cloud

If you're migrating your users from server to cloud, take a look at our guides:

When you add a user to your Users list, you're inviting a user with that specific email address to your organization. If the user with that email address has an Atlassian account, they'll now be able to log in to your organization. If the user doesn't have an account, we'll walk them through the Atlassian account signup process. Although they're logged in to your organization, their account exists outside your organization. They can use that same account to log in to products outside your organization.

  1. Log in to admin.atlassian.com
  2. From your organization, go to Directory > Users.
  3. Select Invite users. You'll see this screen:
    Inviting users to your organization
  4. Enter the Email address you want the user to log in with (you can enter more than one at a time or a string of them using a space or comma).

    If you add the wrong email address for a user

    If you invite a user with the wrong email address, and they end up creating a new Atlassian account, they can't combine the two accounts. You'll need to re-invite the user with their correct email and remove access for the other account. If they create any content while logged in with the wrong account, that content will still exist but will remain associated with their wrong account.

  5. Grant users access to multiple products and assign them product admin roles:
    • From the Product roles dropdown for a Product, you can select or unselect product roles. When users get an invite, we'll add the user to the groups for the products you select, so you can always change them later.
  6. (Optional) Add the user to additional groups for your organization.
  7. (Optional) Send an invitation email with a custom message. Deselect Send invitation if you don’t want to send the email invite.

    When do users not receive an email invite?

    We don't send users an email invitation in these scenarios:

    • If the user is migrated into the organization (e.g. server to cloud migration)

    • If the user is created via GSync or SCIM

    For these users, go to the Users page and select Resend invite to ensure these users get an invite.

  8. Select Invite user(s).

If you've linked Bitbucket accounts with Jira products, you can add new users to a Bitbucket group from the Bitbucket groups page.

Invitation status

Below are examples of the different statuses you’ll see on your User Management screen.

Status

Description

Invited - Invitation not sent

The user has been created and added to your organisation, but no email invitation has been sent to them.

Invited

The user has been created and added to your organisation, and an email invitation has been sent to them. After they access one of your products, their status will change to Active.

Active

The user is active in at least one of the products they have access to.

Suspended

This user has had their product access removed within your organization. Their access can be re-activated at any time. They may still have access other products in other organisations.

Deactivated

This user is managed by the organization admins and has been deactivated. They are unable to log in to any Atlassian products, in any organization.

Invitation statuses

Manage service management customer accounts

Where you manage your customers depends on what type of account they have:

  • Manage customers with Atlassian accounts in Site administration > User management.
  • Manage customers without Atlassian accounts in Site administration > User management > Jira Service Management > Portal only customers.

Check out Manage Jira Service Management customer accounts for more information.