Give users access to products

Viewing the right content?

From your organization at admin.atlassian.com, if the Users list and Groups list are under the Directory tab, view the improved user management content.

A diagram of an new admin.atlassian.com view that shows a new Directory tab instead of Users and Groups

 

Product access settings let you control which people have access to which products when they signup or afterwards.

Jira Service Management customers are users that don’t consume any of your plan’s users. Because Jira Service Management customers aren’t licensed users, you can't give Jira Service Management customers access to products, regardless of your default product access settings. For more details about Jira Service Management customers, see Set up service project users to work on requests.

To update product access settings:

  1. Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.

  2. Choose Product access on the left.

Give existing users product access

If you want to give one or more existing users access to a product, you can add them to new or existing groups.

To give users in a group product access:

  1. If your group doesn’t exist yet, create the group as described on Create and update groups.

  2. Under the product name, click Add group, search and select the group you want to add, and click Add.

To give one user product access:

  1. Under the product name, determine the group where you want to add the user. If you aren’t sure, select the group with the Default access group lozenge.

  2. Select Show group’s details from the dropdown for the group where you want to add the users.

  3. Click Add members, search and select the people you want to add, and click Add.

You can also give anonymous users (people who haven't logged in) access to your products. Anonymous users don't count towards your plan. For details about giving anonymous users access:

Give new users product access

When you invite a user you can assign them a product role or configure your settings to specify how users get site access.

Give users product admin permissions

You can give a user product admin permissions or add users to a group that gives site and product admin permissions.


Improved user management experience

Assign product roles or add users to groups to manage product access.

Jira Service Management customers are users that don’t consume any of your products paid for users. Because Jira Service Management customers aren’t licensed users, you can't give Jira Service Management customers access to products, regardless of your default product access settings. For more details about Jira Service Management customers, see Set up service project users to work on requests.

Give existing users access to products

To give one user access to a product:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Directory > Users.

  3. Select a user.

  4. Select Add products to view a list of products the user doesn’t have access to.

  5. From the Product roles dropdown for a Product, select a product role.

  6. Select Grant.

To give product access to more than one user, you can add them to new or existing groups. Learn how to create and update groups.

To give users in a group access to a product:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Products from the header.

  3. For the product you want users to access, select Manage access.

  4. From the product details page, select Add groups at the top of the page. Search and select the group you want to add, choose a product role, then select Add.
    This will grant product access to all the users within that group.

To give users in a group access to multiple products:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Directory > Groups.

  3. Select the group you want to grant access to.

  4. In the Group product access table, select Add product.

  5. Select the products and the product roles you want to add, then select Add.

You can also give anonymous users (people who haven't logged in) access to your products. Anonymous users don't count towards your plan. For details about giving anonymous users access:

Give new users access to products

When you invite a user you can assign them a product role. You can also configure your settings to specify how users get access to products when they first join.

Give users product admin permissions

You can assign a product admin role to a user or add multiple users to a group that assigns an admin role.

Additional Help