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Create an SLA

You must be a project administrator or Jira administrator to create an SLA:

  1. From your service project, go to Project settings > SLAs. All existing SLAs are displayed here.

  2. Select Add SLA.

  3. In the field next to the clock icon, enter a new name for the SLA or choose an existing name.

    • You won't be able to change the name of your SLA once it is created, so choose one that clearly explains what it measures.

  4. Set goals and conditions for the SLA. Learn more about setting up SLA goals and setting up SLA time metrics.

    • You can add up to 90 goals to each SLA.

  5. Select Save.

This page is for company-managed projects

If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.


Additional Help