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Viewing the right content?

From your organization at admin.atlassian.com, if the Users list and Groups list are under the Directory tab, view the improved user management content.

As an admin, you may get those permissions automatically if you create a site or an organization. Or you may have to grant admin permissions to existing users.

You can be any number of these admin types:

  • Product admins – There are two types of product admins that have access to the Jira or Confluence settings:

    • Admins that belongs to the administrators group – administer product settings, but they also have access to the product themselves through this group.

    • Admins that belongs to the <product-name>-admins groups – administer product settings, but they don’t have access to the product through this group.

  • Site admins – They administer the users and groups for the site’s products. They have access to the site's Admin and access to the products through this group.

  • Organization admins – They administer the organization and have access to the organization settings, which can be found at admin.atlassian.com.

Let’s see how users become admins

When you start out with a site, you're a site admin. After you invite users, you can make them site admins or product admins by adding them to groups.

When you create an organization, you become an organization admin (in addition to a site admin) and can make other users organization admins.

Once you have an organization, you can add other sites that your company manages. When you add a site to your organization:

  • All organization admins become site admins for the newly added site.

  • All site admins stay site admins of their current site.

Make a user a product admin

Product admins can access the product settings. See Administering Jira Cloud products or Confluence administer's guide for more details.

As a site admin, you can add someone as a product admin. You can only make someone a product admin if they already have access to the site or have been invited:

  1. Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.
  2. Select Groups from the left side of the page.
  3. Select the administrators or <product-name>-admins group.
  4. Click Add members, search and select the people you want to add, and click Add.

Make a user a site admin

Site admins can perform these site operations:

  • Access the site's Admin at https://admin.atlassian.com.

  • Make other users site or product admins.

  • Site settings so that it displays your company's branding and image.

  • Administer users for your site, meaning you can invite, remove, and export users, among other things.

  • Groups and product access, meaning you can update settings for how users get access and adding users to groups.

As a site admin, you can make another user a site admin. You can only make someone a site admin if they already have access to the site or have been invited:

  1. Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.
  2. Select Groups from the left side of the page.
  3. Select the site-admins group.
  4. Click Add members, search and select the people you want to add, and click Add.

Make a user an organization admin

Organization admins can perform these organization operations:

As an organization admin, you can make another user an organization admin. You can make anyone who has an Atlassian account an organization admin:

  1. Log in to your organization at admin.atlassian.com.

  2. Choose Settings > Administrators.

  3. Click Add administrators.
  4. Enter an Atlassian account email address and click Grant access.

 

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Improved user management experience

Share management tasks in your organization by assigning users admin permissions. When you create an organization, you become an organization admin and automatically get admin permissions. You can make other users organization admins.

You can be any number of these admin types:

  • Product admins – They administer product settings depending on group memberships (e.g. Jira and Confluence settings). Not all product admins need product access (e.g. Jira Admins do not need product access to Jira Software or Jira Service Desk).

  • Organization admins – They administer the users and groups for the organization’s products, and have access to the organization settings which can be found at admin.atlassian.com.

You can customize which products these admin types can access.

Make a user a product admin

Product admins can access the product settings. See Administering Jira Cloud products or Confluence administer's guide for more details.

As an organization admin, you can add someone as a product admin. You can only make someone a product admin if they already have access to the organization or have been invited.

You can make users product admins by granting them product access or assigning them product roles:

ProductProduct Roles
Confluence

Confluence admin

Jira Administration (this product includes access to the administration features for all Jira products)

Jira admin

Opsgenie

Opsgenie admin

StatuspageStatuspage admin
  1. Log in to admin.atlassian.com
  2. From your organization, select Directory > Users, then select a user.

  3. Select Add products to view a list of products the user doesn’t have access to.

  4. From the Product roles dropdown for a Product, select a product role. (You can change a user’s product role anytime).

  5. Select Grant.

Granting a user product access

You can also make users product admins by adding them to the administrators or <product-name>-admins group.

Make a user an organization admin

Organization admins can perform these organization operations:

  • Subscribe to Atlassian Access and apply security policies on managed accounts.

  • Manage accounts, meaning you can edit details and deactivate or delete accounts, among other things.

  • Invite users, change their product access and alter groups.

As an organization admin, you can make another user an organization admin.

  1. Log in to admin.atlassian.com

  2. From your organization, select Directory > Users from the left side of the page.

  3. Find a user, then select their avatar or Show details.

  4. From the 3 dot icon at the top of the page, select Assign organization role.

  5. Select Organization admin > Update.

Making a user an organization admin
When you invite users to your organization, you have the option to assign them the organization admin role.