Change global customer permissions

If you're a Jira admin, to view or change global customer permissions for your site:

  1. Go to ( or ) > Jira settings > Products > Jira Service Desk > Configuration.

  2. Look for the Customer permissions section.

  3. Choose whether customers can create their own accounts or not.

  4. Choose if customers must be logged in to be able to access and send requests.

The permissions you choose will be saved automatically. See the How global customer permissions impact project customer permissions for more details on what each of the permissions means for your team.

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