View similar alerts and past responders
Atlassian Intelligence is available and automatically activated for all products on Premium and Enterprise plans. Organization admins can manage Atlassian Intelligence preferences from Settings > Atlassian Intelligence in Atlassian Administration.
This Atlassian Intelligence feature is in beta. Read more about Atlassian Intelligence features.
When incidents arise, on-call teams and incident managers rely on alerts to quickly diagnose and resolve issues, minimizing downtime. However, determining the root cause and appropriate actions can be challenging, often requiring time to gather information and seek assistance. Streamlining how alerts are managed is crucial for ensuring swift recovery and maintaining system reliability.
Atlassian Intelligence provides you with valuable information from previous alerts on the alert detail view, helping streamline your on-call team’s response process. It suggests alerts similar to the current one (alerts with a similar title or tags) and responders who’ve previously worked on similar alerts, aiding in quicker and more effective alert resolution.
Content is based on your permissions, and its quality may vary. Learn why
View similar alerts and past responders
The alert details page shows details of similar alerts and past responders related to the one you’re viewing.
To view similar alerts and past responders on the alert detail page:
Activate Atlassian Intelligence if you haven’t done so already.
You must be an organization admin to activate Atlassian Intelligence for Jira Service Management.Go to the Alerts list from either Your Work or your team’s Operations.
Select an alert of your choice.
To view similar alerts, select Suggest and then Similar alerts.
The result shows the 3 most recent alerts from the last 60 days and their related data.To view past responders, select Past responders on the right column under People. You can make anyone on the list a responder.
The suggestions shown depend on your team-level alert permissions. If you want to see more, modify (or work with your team admin to modify) the role permissions accordingly.
With these, you can quickly identify relevant historical data and experienced responders, enhancing the efficiency and effectiveness of alert resolution.
Let us know what you think
As you go through the various stages in the experience, use 👍 or 👎 for any Atlassian Intelligence-generated input or values to let us know if they made sense to you or not. For example, if you believe an alert should not have been shown as similar, select the thumbs-down icon and the share details.
For more information about Atlassian Intelligence, visit our Trust Center or any of the following links:
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