Build journeys in Jira Service Management

Find out how to create journey types to connect work items across spaces.

Find out more about how to add a trigger to a journey type.

Find out more about how to add work items to a journey type.

Find out how to assign values to fields so work items in a journey can be created using content gathered from other work items.

Find out how to add conditions to a journey type to determine if certain work items should be created.

Find out how to add dependencies to pause the progress of your journey.

Find out more about adding Automation flows to work items in a journey type.

Find out more about managing active and inactive journey types.

Find out more about editing a published journey type.

Find out more about how journeys may appear in Automation.

Find out more about monitoring the execution of a journey in Automation’s audit log.

Find out how to view all of your in-progress journeys at once or view individual journey progress.