Troubleshoot Rovo
Rovo is available and automatically enabled for all apps on Standard, Premium, and Enterprise plans. Organization admins can manage Rovo preferences by selecting Rovo, then Rovo access in Atlassian Administration.
Rovo is not available in Atlassian Government organizations. For Sandbox environments, you must manually enable it.
Learn what to do if you encounter an error or issue when using Rovo features. If you continue to have issues using Rovo, contact support for assistance.
Atlassian is dedicated to building Rovo in alignment with our responsible technology principles. Learn more about how we are fulfilling our data security and privacy commitments.
If you have any further questions about feature-level abilities and limitations check out our Transparency Register
Why isn’t Rovo responding?
If Rovo isn’t working on your site, our services may be down or having problems. If you receive an error when using Rovo, we recommend waiting and trying again once services are restored.
We provide updates on the health and performance of our cloud services and apps on the Atlassian Status hub.
If you continue to have issues using Rovo, contact support for assistance.
Use and misuse of AI
Tracking your Rovo usage
You can see your organization’s Rovo usage insights in Atlassian Administration. Select Rovo, then Rovo insights. Here, you’ll discover adoption trends and general usage details.
What happens if excessive use is detected?
There is currently no enforcement of Rovo usage limits, but Atlassian reserves the right to enforce limits in the future. However, if we detect that there has been a disproportionate use of Rovo (for example, if bots or automated systems are detected) that violates our Acceptable Use Policy, then the user will receive an error message stating that excessive use has been detected, and to try again later. We want to ensure optimal performance and fair use across all Rovo users.
Rovo capabilities will continue to function on your site as normal, as long as usage is in accordance with our Acceptable Use Policy.
What happens if a user abuses their Rovo capabilities?
Abuse and misuse is usage of Rovo in violation of our Acceptable Use Policy, which includes using robots or automated systems to overload our Rovo service. If misuse of Rovo and/or AI has been detected, Rovo will be disabled for your whole site, and Rovo features will no longer be available.
An admin will be required to contact support in order to have Rovo enabled again for your users.
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