Manage active and inactive journeys
The features described in this article are only available to those participating in the early access program (EAP) for journeys in Jira Service Management.
Journeys can be in one of two states during configuration; active or inactive; with each state determining whether or not the journey runs. Within each state are a number of statuses to help you monitor each configuration of a journey.
Inactive states
Draft
Every journey you create starts off as a Draft. This allows you to slowly build up your process and continue working with stakeholders while your progress is auto-saved. Drafts need to pass all validation checks before they can be published, such as ensuring all required fields are populated. Once you’re ready to activate your journey, select Publish.
Archived
Any active journeys that you’d like to no longer use or disable can be archived. Archiving won’t affect any existing journeys that have already been triggered and can be restored later. To archive a journey, open a published journey and select Archive. If you’d like to restore an archived journey however, open an archived journey and select Restore.
Active states
Published
Once you’re ready for your journey to start running, it can be published which immediately makes it active and listening out for its trigger. You can edit published journeys at any time to make changes, but changes won’t affect exisiting journeys that may already be running. Read more about editing journeys.
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