Manage active and inactive journey types

Journey types can be in one of two states during configuration; active or inactive; with each state determining whether or not a journey runs. Within each state are a number of statuses to help you monitor each configuration of a journey type.

Inactive states

Draft

Every journey type you create starts off as a Draft. This allows you to slowly build up your process and continue working with stakeholders while your progress is auto-saved. Drafts need to pass all validation checks before they can be published, such as ensuring all required fields are populated. Once you’re ready to activate your journey type, select Publish. 

Archived

Any active journey types that you’d like to disable or no longer use can be archived. Archiving doesn’t affect any existing journeys that have already been triggered, with these journeys continuing to run until complete. To archive a journey type, open a published journey type and select Archive. If you’d like to restore an archived journey type however, open an archived journey type and select Restore.

Active states

Published

Once you’re ready for your journey type to start running, it can be published which immediately makes it active and listening out for its trigger. You can edit published journey types at any time to make changes, but changes won’t affect existing journeys that may already be running. Read more about editing journey types

View active journeys

View a table of work items that are parents of journeys currently executing in your service space. This helps service teams track and manage active journeys more efficiently by providing a centralized view of their parent work items.

To access the active journeys table:

1. Go to your service space.

2. Select Journeys from the space navigation on the left.

3. Select the Active tab to view the table of work items that are parents of journeys currently executing.

For example, your IT team has rolled out a new employee onboarding journey. Rather than hunting through individual tickets to check progress, the Active tab shows all parent work items with running journeys in one table so you can immediately see which onboarding journeys are in flight and act on any that need attention.