Use knowledge base in Jira Service Management

Find out how to link spaces and manage space permissions when Confluence and Jira Service Management are added to different sites.

Find out how to add knowledge from third-party products to a space.

Create knowledge base articles to share information with customers to help resolve their requests.

Turn recurring tickets into reusable help articles with Rovo skills that find gaps, suggest topics, and draft knowledge base content for you.

Read more about different ways of adding knowledge to your space's knowledge base.

A knowledge base is a collection of articles that help your team and customers find the answers they need faster.