Summarize incident in Slack
AI is available and automatically activated for all apps on Standard, Premium, and Enterprise plans. Organization admins can manage AI preferences from Settings > AI-enabled apps in Atlassian Administration.
AI isn’t available for Atlassian Government apps.
The incident summary feature is available through the Jira Service Management ChatOps app. This app connects Jira Service Management with Slack, enabling your team to manage incidents directly from Slack channels.
Before using the incident summary, make sure the Jira Service Management ChatOps app is connected to your workspace.
What is incident summary?
The incident summary feature, powered by Rovo, helps responders quickly understand an ongoing incident in Slack without reading through long chat histories.
When a new responder joins the Slack incident channel, Jira Service Management ChatOps app automatically summarizes key developments, allowing they to get up to speed quickly.
The quality, accuracy, and reliability of information generated by AI may vary. Learn why
Incident summaries help teams:
Bring new responders up to speed quickly
Reduce time spent piecing together updates
Keep everyone aligned on the latest actions and decisions
Maintain a record for post-incident review and improvement
Enabling access to the incident summary
You need to grant permission for the Jira Service Management ChatOps app to read and summarize your Slack channel data.
From your Jira Service Management, go to Operations > General configuration.
Select Chat and video tools.
Find your workspace and select Unlock new features.
Select Give permission.
In the pop-up, review permissions and make sure you enable the new features.
If you’re connecting a new workspace, follow the instructions on the page to grant access permission to Jira Service Management ChatOps app.
Summarize an incident in Slack
There are a few ways to view the summary of an incident in Slack.
When you join an incident Slack channel, you’ll immediately receive the summary as a message that is only visible to you.
You can also trigger it manually by typing the command: /jsmops summarize incident.
You can also select Summarize button on the summary card to view an updated summary.
The summary is generated from:
Channel chat history
Incident data from Jira Service Management
Summary typically includes:
Incident status
Incident severity
Assignee
Affected services
Affected products
Incident responders
Hot links (JSM incident, Zoom war room, etc.)
Significant actions, decisions, and changes
From the incident summary you can perform the following actions:
Join Zoom (War room)
Add responders
Inform stakeholders
Let us know what you think
Once your incident summary is generated, we’ll ask you for your feedback. Based on your thoughts, click on Helpful 👍 or Not helpful 👎 to let us know how we can improve.
For more information about how Atlassian apps leverage AI, visit our Trust Center or any of the following links:
About AI in Atlassian apps | Atlassian Support
Activate AI for apps | Atlassian Support
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