Create service level agreements (SLAs) to manage your team's service goals
SLAs allow you to manage your team’s goals to better serve your customers.
What are SLAs?
SLAs measure the level of service provided to customers by service desk teams.
Create a new SLA
New SLAs can be created to measure your team's performance.
Create and edit SLA time metrics
Time metrics can be changed in your SLA.
Create and edit SLA goals
SLA goals can be created as well as edited in your service desk.
Create a new calendar
New calendars can be created to reflect your team's working hours.
Was this helpful?