Provide help in multiple languages

To meet your customer's language preferences, you can add multiple languages to their service desk.

Set the default language to match the native language of the majority of your customers.

Yellow indicators appear in the Language support section of service desk project settings.

Adding translations is important for customized content, which will otherwise appear in your default service desk language.

We recommend setting the service desk project’s default language to match the language of the majority of your customers.

Use email templates to send messages that include information that doesn't change from message to message.

You can add custom translations to your service desk project to enhance your customer’s experience.

If you'd like to stop supporting a language, we recommend you disable rather than remove it.

If you have changed your default language, there is certain default content we automatically translate for you.

Customers can change their own language preference in their help center profile.