Jira SoftwareProject and issue tracking
Jira Service DeskService desk and customer support
Jira CoreManage any business project
ConfluenceDocument collaboration
BitbucketGit code management
Products
Resources
- Best practices for teams using Jira Service Desk
- Configure a classic service desk project as an administrator
- Triage customer requests for your agents with queues
- Categorize customer requests into request types
- Receive requests from an email address
- Receive requests from an online portal and help center
- Customize the look and feel of your help center and portal
- Collect requests from anywhere with an embeddable widget
- Add and remove customers
- Group customers into organizations
- Set up service desk users to work on requests
- Set up notifications for your customers and team
- Customize your customer notifications' look and feel
- Set up a knowledge base so customers can serve themselves
- Provide help in multiple languages
- Add translations to serve customers in different languages
- Change your service desk project's default language
- How are translations kept up to date?
- Let customers know how to set their language preference
- Review or update translations for custom content
- Review, update or add translations for email templates
- Stop supporting a language
- What default content is automatically translated when you change your service desk language preferences?
- What is language support?
- Why change the customer portal default language to match the customer's native language?
- Choose customer permissions for your service desk and Jira site
- Set up an approval stage for a request
- Discover new trends with service desk reports
- Create service level agreements (SLAs) to manage your team's service goals
- Collect customer satisfaction (CSAT) to get direct feedback on your team's performance
- Set up rules to automate repetitive tasks
- Try one of our common automation recipes
- Keep track of your team's items with asset management
- Integrate your service desk with other products and apps
- Use Jira Query Language (JQL) to create service level agreements (SLAs)
- Get started with Jira Service Desk for admins
- Get started with Jira Service Desk for agents
- Help customers as a service desk agent
- Learn the Jira fundamentals that power Jira Service Desk
- Manage and administer next-gen service desk projects
Provide help in multiple languages
You can meet your customer’s language preferences by adding additional languages to your service desk. This translates the language they receive when they’re using your portal and help center to their preferred language.
What is language support?
To meet your customer's language preferences, you can add multiple languages to their service desk.
Why change the customer portal default language to match the customer's native language?
Set the default language to match the native language of the majority of your customers.
How are translations kept up to date?
Yellow indicators appear in the Language support section of service desk project settings.
Change your service desk project's default language
We recommend setting the service desk project’s default language to match the language of the majority of your customers.
Review, update or add translations for email templates
Use email templates to send messages that include information that doesn't change from message to message.
Review or update translations for custom content
You can add custom translations to your service desk project to enhance your customer’s experience.
Stop supporting a language
If you'd like to stop supporting a language, we recommend you disable rather than remove it.
Add translations to serve customers in different languages
Adding translations is important for customized content, which will otherwise appear in your default service desk language.
What default content is automatically translated when you change your service desk language preferences?
If you have changed your default language, there is certain default content we automatically translate for you.
Let customers know how to set their language preference
Customers can change their own language preference in their help center profile.