Provide help in multiple languages
You can meet your customer’s language preferences by adding additional languages to your service desk. This translates the language they receive when they’re using your portal and help center to their preferred language.
What is language support?
To meet your customer's language preferences, you can add multiple languages to their service desk.
Why change the customer portal default language to match the customer's native language?
Set the default language to match the native language of the majority of your customers.
How are translations kept up to date?
Yellow indicators appear in the Language support section of service desk project settings.
Change your service desk project's default language
We recommend setting the service desk project’s default language to match the language of the majority of your customers.
Review, update or add translations for email templates
Use email templates to send messages that include information that doesn't change from message to message.
Review or update translations for custom content
You can add custom translations to your service desk project to enhance your customer’s experience.
Stop supporting a language
If you'd like to stop supporting a language, we recommend you disable rather than remove it.
Add translations to serve customers in different languages
Adding translations is important for customized content, which will otherwise appear in your default service desk language.
What default content is automatically translated when you change your service desk language preferences?
If you have changed your default language, there is certain default content we automatically translate for you.
Let customers know how to set their language preference
Customers can change their own language preference in their help center profile.