Best practices for IT teams using Jira Service Desk
Jira Service Desk is based on the IT Infrastructure Library (ITIL) set of practices that focus on aligning IT services with business needs.
How is a service catalogue used in my IT service desk?
The IT service desk comes with pre-loaded request types.
How is IT Infrastructure Library (ITIL) used in Jira Service Desk?
Jira Service Desk contains default templates that allow you to customize your service desk.
Which default service desk workflows help IT teams work better?
Jira Service Desk contains default workflows that can be used as a basis for creating customized workflows.
How can I help customers serve themselves with a knowledge base?
A knowledge base can be created to allow customers to resolve their own requests.
Create a service desk project using the IT service desk template
The IT service desk template can be used to create an IT service desk.