Documentation
Usage and admin help
Jira SoftwareProject and issue tracking
Jira Service DeskService desk and customer support
Jira CoreManage any business project
ConfluenceDocument collaboration
BitbucketGit code management
Products
Resources
Best practices for IT teams using Jira Service Desk
Jira Service Desk is based on the IT Infrastructure Library (ITIL) set of practices that focus on aligning IT services with business needs.
How is a service catalogue used in my IT service desk?
The IT service desk comes with pre-loaded request types.
How is IT Infrastructure Library used in Jira Service Desk?
Explore the Jira Service Desk default templates that allow you to customize your service desk.
Which default service desk workflows help IT teams work better?
Jira Service Desk contains default workflows that can be used as a basis for creating customized workflows.
How can customers serve themselves with a knowledge base?
A knowledge base can be created to allow customers to resolve their own requests.
Create a project using a service desk template
Explore service desk templates to create an IT, Human Resources (HR), Facilities or Legal service desk.
Was this helpful?