Add a custom email account

Your service desk comes with a pre-configured cloud email address that you can send to customers to start using right away. You can also add one custom email address to link to an existing account (for example, the email address your IT team uses for incoming requests).

To add a new email:

  1. From your service desk project, go to Channels.

  2. Select Email

  3. Choose your email service provider and complete the requested details.

  4. Click Next.

If your Gmail account uses two-step verification, you'll need to set up an application-specific password.

If you use more than one email address to interact with your customers, set up forwarding rules or aliases to receive requests in the email linked to your service desk project. You will need to configure any forwarding rules or aliases in your email clients.

 

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