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Add a custom email account

Your service desk comes with a pre-configured cloud email address that you can send to customers to start using right away. You can also add one custom email address to link to an existing account (for example, the email address your IT team uses for incoming requests).

You must be a Jira site admin to add a custom email account.

To add a new email:

  1. From your service desk project, select Project settings () > Email requests.

  2. Choose your email service provider and complete the steps to link your account.

If your Gmail account uses two-step verification, you'll need to set up an application-specific password.

If your Microsoft account uses multi-factor authentication, you'll need to set up an application-specific password.

If you use more than one email address to interact with your customers, set up forwarding rules or aliases to receive requests in the email linked to your service desk project. You will need to configure any forwarding rules or aliases in your email clients.

Are you on the right help page?

If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

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