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What is Assets in Jira Service Management Cloud?

Assets in Jira Service Management is a Premium and Enterprise only feature. It is compatible only with company-managed projects.


In 2020, Atlassian acquired Mindville – the original creators of the Jira app named Assets. We’ve gone on to extend the capabilities of Assets – Asset Management, and incorporate it into our Jira Service Management Cloud Premium and Enterprise offerings.

With the Assets feature in Jira Service Management, teams can track their assets, configuration items, and resources to understand and visualise the critical relationships between applications, services, their underlying infrastructure, and other key dependencies.

With Assets, IT teams can:

  • Close service requests faster by linking customer assets directly to the issue.

  • Minimize risk by understanding the downstream impact of changes.

  • Add context to issues so they can troubleshoot and resolve major incidents at high velocity.

  • Gain detailed visibility of their infrastructure so they can better locate and solve underlying problems.

  • Track assets to aid planning, audits, and compliance activities.

Assets is built on the Jira Service Management platform, so teams can quickly and easily tie assets and configurations to service requests, incidents, problems, changes, and workloads.

Unlike legacy configuration management databases (CMDBs), Assets' flexible and open data structure allows teams to manage any kind of asset that’s important to support their ITSM practices. HR, sales, marketing, legal, facilities, and other functions can also use Assets to track and manage their assets and resources.


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