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What is Insight in Jira Service Management Cloud?

Insight in Jira Service Management is a Premium and Enterprise only feature.

In 2020, Atlassian acquired Mindville – the original creators of the Jira app named Insight. We’ve gone on to extend the capabilities of Insight – Asset Management, and incorporate it into our Jira Service Management Cloud Premium and Enterprise offerings.

With the Insight feature in Jira Service Management, teams can track their assets, configuration items, and resources to understand and visualise the critical relationships between applications, services, their underlying infrastructure, and other key dependencies.

With Insight, IT teams can:

  • Close service requests faster by linking customer assets directly to the issue.

  • Minimize risk by understanding the downstream impact of changes.

  • Add context to issues so they can troubleshoot and resolve major incidents at high velocity.

  • Gain detailed visibility of their infrastructure so they can better locate and solve underlying problems.

  • Track assets to aid planning, audits, and compliance activities.

Insight is built on Jira, so teams can quickly and easily tie assets and configurations to service requests, incidents, problems, changes, and workloads.

Unlike legacy Configuration Management Databases (CMDBs), Insight’s flexible and open data structure allows teams to manage any kind of asset that’s important to support their ITSM practices. HR, sales, marketing, legal, facilities, and other functions can also use Insight to track and manage their assets and resources.

 

Last modified on Mar 15, 2021
Cached at 10:56 PM on Apr 14, 2021 |

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