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What is the Insight objects field?

Insight in Jira Service Management is a Premium and Enterprise only feature. It is compatible only with company-managed projects. Learn more about Insight.

Special permissions apply to users when viewing or editing Insight object custom fields:

  • Any user - even those who are not licensed for Jira Service Management or any Atlassian products - is granted a temporary “User” role when an Insight object custom field is added to a request type which can be accessed by end-users on a portal. This allows them to view the Insight object fields and their values.

  • Jira Software, JSM, and JSW users will have temporary "Object Schema User" roles that allow them to view and edit the contents of an Insight object custom field within issues where they already have existing edit permissions.

These roles will not count towards the total number of users on your license.

Creating a custom Insight object field allows your team to access Insight objects directly from the issue view. This is a powerful feature of Insight in Jira Service Management that can help your agents get the context they need to resolve an issue or request quickly and effectively.

Adding an object (i.e. as a value) to the Insight custom field creates a link between an issue and an object. This then allows you to see all of the connected issues from the object view.

This is useful for incident management because you can use the graph to traverse through dependencies and understand where things have gone wrong.

It’s also useful for change management because it allows you to see the bigger picture and evaluate risk - easier to do when you can see what depends on the item you’re making changes to.


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