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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

What is the Insight objects field?

Insight in Jira Service Management is a Premium and Enterprise only feature. It is compatible only with company-managed projects. Learn more about Insight.

To create or edit Insight object fields, you must be a Jira Service Management agent or Jira administrator. If you are a Jira Service Management agent, you must also have permissions to view the object schema. If you don’t have these permissions, you will still be able to see Insight object fields and their values, but not edit them. Learn more about permissions in Insight.

Insight fields can be placed on Jira software project issue types, but can only be edited by admins or agents.

Creating a custom Insight object field allows your team to access Insight objects directly from the issue view. This is a powerful feature of Insight in Jira Service Management that can help your agents get the context they need to resolve an issue or request quickly and effectively.

Adding an object (i.e. as a value) to the Insight custom field creates a link between an issue and an object. This then allows you to see all of the connected issues from the object view.

This is useful for incident management because you can use the graph to traverse through dependencies and understand where things have gone wrong.

It’s also useful for change management because it allows you to see the bigger picture and evaluate risk - easier to do when you can see what depends on the item you’re making changes to.


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