Set up service project users to work on requests
Set the service project users up so they can effectively resolve requests for customers.
Configure a company-managed project as an administrator
Categorize customer requests into request types
Request types are the types of requests that your customers can raise in your Jira Service Project. Customize them for your needs.
Use workflows in Jira Service Mangement
Read more about how to use workflows to manage issues
Customize the field layout of your issue view
Choosing the fields that appear on your team’s issues can help your team resolve requests faster.
Triage customer requests for your agents with queues
Customer requests become issues that you can view and work on in queues.
Set up an approval stage
Add a step to issues that need to be approved before they can move to the next status in their workflow.
Receive requests from an email address
Set up an email address to receive requests in your service project.
Manage your customers
Learn how to add customers to a service project, remove customers from a service project, or deactivate their license.
Group customers into organizations
Organizations are groups of customers who can request help from your Jira Service Management.
Collect requests from anywhere with an embeddable widget
Add a widget to your web page so your customers can easily get help.
Set up your help centers and portals
Find out how to manage your customer-facing support sites.
Customize your help centers and portals
Brand your help center and portal and make them more intuitive for your customers.
Set up a knowledge base so customers can serve themselves
Project admins can set up a knowledge base to let customers self-serve instead of raising a request.
Set up notifications for your customers and team
Notifications are messages that your customers and team receive to let them know about certain events occurring.
Receive and manage requests in Slack or Microsoft Teams
Connect Slack or Microsoft Teams with Jira Service Management to receive, respond to, and resolve issues from your chat app.
Set up rules to automate repetitive tasks
Use automation rules to perform actions in your service project based on specific triggers and conditions.
Try one of our common automation recipes
You can use preset automation rules to quickly set your team up for success. Check out examples of preset rules.
Discover new trends with service project reports
Use existing reports or create your own to get insights from visual representations of your data.
Create service level agreements (SLAs) to manage goals
Service level agreements (SLAs) allow you to manage your team's goals to better serve your customers.
Use Jira Query Language to create service level agreements
With JQL, you can clearly define what kind of issues should make up an SLA goal.
Collect customer satisfaction on your team's performance
Use surveys to collect ratings and comments for a customer satisfaction report.
Provide help in multiple languages
Meet your customer's language preferences by adding additional languages to your service project.
Integrate your service project with other products and apps
Find out how to use your service project with a variety of your favorite integrations.
Give your team access to additional features
Find out how to enable new features in your service project
Reply faster to your customers with canned responses
Protect your team's data
Protect your organization's data in Jira Service Management Cloud