Level up your service space

Meet goals with SLAs

Use service level agreements (SLAs) to guide and track how much time is spent on requests. Find out how to use SLAs.

Provide helpful articles in your knowledge base

Create and store helpful articles for your team and customers so that they can serve themselves. Find out how to use your knowledge base.

Gather customers together into organizations

Save time by creating 'organizations’ to easily add groups of customers to different spaces. Find out how to create and use organizations.

Collect customer satisfaction on team performance

Find out how your team is doing with surveys and customer satisfaction reports. Find out how to collect customer satisfaction.

Provide help in multiple languages

Match your customer’s language preferences by adding more languages to your service space. Find out how to add language support.