Jira fundamentals

Jira products share a set of core capabilities that you'll want to understand to get the most out of Jira Service Management. Learn the following Jira fundamentals powering Jira Service Management.

Get to know your project

There’s a whole suite of helpful features you may want to use. Learn about the main Jira Service Management features.

Set up queues for your team

Queues allow requests to be easily managed by your team. Learn about how to set up and use queues.

Customize how your customers get help

Manage your requests from the channels that customers use to seek help. Learn how they work and make them your own.

Get the details you need with request types

Request types help you define and organize incoming issues. Learn how request types are used and how to create new ones.

Invite people to use your project

Add your users to your project so they can interact with each other. Learn how users and roles work.

Set up an approval stage for a request

Some requests might need approval before your team can work on them. Learn how approvals can be added into a workflow.