Set up an approval stage for a request

Some requests might need approval before your team can work on them. For example, a manager might approve leave requests, or an IT manager might approve new system accounts. People don't need a Jira Service Desk license to approve requests — they just have to be customers of the service desk project.

Here's how approvals fit into the request workflow:

  1. A person sends a request via the portal or email.

  2. When the request transitions to a status that needs approval, the approver is notified that there's a pending approval.

  3. In the customer portal, the approver approves or declines the request.

  4. The request transitions to the next status in the workflow. The customer will then receive notifications if the approver adds a comment to the request.

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