ITSM space basics
Learn about these ITSM basics and the strategic approach to designing, delivering, managing, and improving the way businesses use IT.
Set up your ITSM space
The IT service management template is packed with useful integrations that can help you get the most out of your ITSM space. We recommend that you set up your space this way:
Create your space using the IT service management template
Brand your portal so users know they’re in the right place
Set up email requests so users can email requests directly to your team
Invite your team to your service space by adding them as agents
Read more about setting up an ITSM space.
Service requests
A service request is a user request for something new. Find out how service requests work.
Changes
Changes are the addition, modification or removal of anything that could have an effect on services. Find out how changes can be managed.
Incidents
Incidents are unplanned events that disrupt or reduce the quality of your service (or threaten to do so). Find out how incidents can be managed.
Problems
Problems are the cause (or potential cause) of those incidents. Find out how problems can be addressed.
Go beyond the basics
Take your ITSM space to the next level with our collection of helpful how-to guides, explainers and documentation. Read about best practices for IT teams.
Was this helpful?