Learn how to succeed in your role as a service desk agent.
Create and edit SLA goals
To create and edit SLA goals:
Set up a new SLA or select an existing SLA. Learn how to set up an SLA.
In Issues (JQL), use JQL to define the issue you want to track. Learn more about using JQL.
In Goal, enter the hours and minutes for the issue to be resolved. For example, 30m, 1h15m or 72h.
Select the required Calendar from the dropdown menu. Only calendars that have been created are visible in the dropdown menu.
Click Create (for a new SLA) or Save (for an existing an SLA).
Click Save to confirm your changes.
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