Create and edit SLA goals

To create and edit SLA goals:

  1. Set up a new SLA or select an existing SLA. Learn how to set up an SLA.

  2. Click Edit.

  3. In Issues (JQL), use JQL to define the issue you want to track. Learn more about using JQL.

  4. In Goal, enter the hours and minutes for the issue to be resolved. For example, 30m, 1h15m or 72h.

  5. Select the required Calendar from the dropdown menu. Only calendars that have been created are visible in the dropdown menu.

  6. Click Add.

  7. Click Create (for a new SLA) or Save (for an existing an SLA).

  8. Click Save to confirm your changes.


Are you on the right help page?

If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

 

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