Create incident from alerts with Atlassian Intelligence

In cases where alerts may indicate an issue or require specialized incident management, you can escalate the alert to an incident. You can do this by creating an incident by selecting alerts from the alerts in List view or linking them to an existing incident. Using Atlassian Intelligence (AI) speeds up this whole process. It suggests a title, a description, and a priority for the incident you’re creating which you can use to save time.

This feature leverages Atlassian Intelligence to assist on-call teams in decreasing the time required to create incidents. To create an incident from the alerts:

1. Activate Atlassian Intelligence if you haven’t done so already.
   You must be an organization admin to activate Atlassian Intelligence for Jira Service Management.

2. Go to the List view or Detail view of alerts.
   If you’re in the List view, select an alert or multiple alerts for which you want to create an incident.

3. Select Create incident.
   The Create issue dialog comes up. Atlassian Intelligence suggests a title, a description, and a priority for the incident you’re creating.

4. Select Insert to copy the suggestion into the respective field.
   Also, use the thumbs-up or thumbs-down icon to let us know if they make sense or not.

5. Make further edits as necessary and select Create.

You can create an incident with Atlassian Intelligence from AI view as well.

Let us know what you think

As you go through the experience, use thumbs-up 👍 or thumbs-down 👎 for the Atlassian Intelligence-generated incident summary that you can use to create a PIR to let us know if it made sense to you or not. For example, if you believe the incident summary isn’t accurate or incomplete, select the thumbs-down icon and share the details.

For more information about Atlassian Intelligence, visit our Trust Center or any of the following links:

• What is Atlassian Intelligence? | Atlassian Support

• Activate Atlassian Intelligence for your products | Atlassian Support

• Troubleshoot Atlassian Intelligence | Atlassian Support

• Learn about Atlassian Intelligence | Atlassian Support