Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Create a request type
Your service project comes with a set of default request types. You can also create your own. You must be a project administrator to create request types.
To create a request type:
From your service project, go to Project settings > Request types.
Select Create request type.
Enter the Request name, Icon, and Issue type.
Choose a Portal group, or leave the checkbox unselected to hide this request type from your portal.
Select Create.
You can now customize the fields and customize workflow statuses for this request type.
This page is for company-managed projects
If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.
Learn more about the difference between company-managed and team-managed projects.
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