Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
Create a request type
Your service project comes with a set of default request types. You can also create your own. You must be a project administrator to create request types.
To create a request type:
From your service project, go to Project settings () > Request types.
Select Add new request type.
Enter the Request name, Icon, and Issue type.
Choose a Portal group, or leave the checkbox unselected to hide this request type from your portal.
Select Create.
Are you on the right help page?
If the image in the lower-left of your service project sidebar states you're in a next-gen project, check out these next-gen project articles instead.
Learn more about the difference between classic and next-gen projects.
Last modified on Nov 9, 2020
Cached at 7:21 PM on Dec 2, 2020 |
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