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Create a request type

Your service project comes with a set of default request types. You can also create your own. You must be a project administrator to create request types.

To create a request type:

  1. From your service project, go to Project settings () > Request types.

  2. Select Add new request type.

  3. Enter the Request name, Icon, and Issue type.

  4. Choose a Portal group, or leave the checkbox unselected to hide this request type from your portal.

  5. Select Create.

You can now customize the fields and customize workflow statuses for this request type.

Are you on the right help page?

If the image in the lower-left of your service project sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

Last modified on Feb 23, 2021
Cached at 11:12 PM on Feb 26, 2021 |

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