Create a request type

Your service project comes with a set of default request types. You can also create your own. You must be a project administrator to create request types.

To create a request type:

1. From your service project, go to Project settings > Request types.

2. Select Create request type.

3. Enter the Request name, Icon, and Issue type.

4. Choose a Portal group, or leave the checkbox unselected to hide this request type from your portal.

5. Select Create.

You can now customize the fields and customize workflow statuses for this request type.