Learn more about Jira Cloud products, features, plans, and migration.
Integrate Jira Cloud with Confluence, development tools, apps, and self-hosted tools using OAuth and feature flags.
Control who has access to your Jira Cloud products and give them the right permissions to perform their role.
Learn how to set up, customize, and manage Jira Cloud projects.
Explore issues, issue types, issue custom fields, issue screens, custom field context, and issue field configurations in Jira Cloud.
Define the lifecycle of your work and learn about issue workflow schemes and the issue collector.
Learn more on how you can set up Jira Cloud for your team.
As a Jira administrator, you can manage or customize default issue statuses, resolutions, and priorities.
Statuses represent the position of an issue in its workflow. A status can be mapped to one workflow step. Resolutions are the ways in which an issue can be closed. Read more about the default statuses, resolutions and priorities that come with your Jira products.
Add, edit, and delete a status
Select > Issues.
Under ISSUE ATTRIBUTES, select Statuses.
Click Add Status
Fill in the status name, description and category.
Categories help you identify where issues are in their lifecycle. They also let you map statuses to columns when creating a new board. You can edit the name, description, and category at any time.
Associate the status with a workflow step to activate it. See Adding and deleting an issue workflow.
Use the up and down arrows in the Order column to re-order individual statuses. You can delete any status that is not being used in a workflow. Simply click Delete on the Statuses page.
Add, edit, and delete a resolution
Select > Issues.
Under ISSUE ATTRIBUTES, select Resolutions.
Fill in the form below the existing resolutions. You can edit the name and description at any time.
Don't name resolutions "Unresolved" or "None".
Jira automatically shows issues as "Unresolved" when they have no set resolution. Adding a resolution named "Unresolved" or "None" would therefore cause confusion and is not recommended.
Use the up and down arrows in the Order column to re-order individual resolutions. You can delete resolutions by reassigning issues with that resolution to something else (for example, reassigning issues from "Won't Do" to "Done").
Add, edit, and delete a priority
Select > Issues.
Under ISSUE ATTRIBUTES, select Priorities.
Fill in the form below the existing priorities. You can edit the name, description, icon URL, and priority color (with an HTML color code or by clicking the color chart) at any time.
Use the up and down arrows in the Order column to re-order individual priorities. You can delete priorities by reassigning issues with that resolution to something else (for example, reassigning issues from "High" to "Medium").
If you add content to the Translate priorities section, that content will override your general Priorities content. For example, if a priority's description is different in the Translate section, it will appear when you hover over an issue's priority, and may cause confusion. Both need to match; if you edit one, remember to edit both. Learn more about Translating resolutions, priorities, statuses, and issue types.
Was this helpful?