Usage and admin help
- Jira Software
Project and issue tracking
- Jira Service Desk
Service desk and customer support
- Jira Core
Manage any business project
Git code management
Automation rules perform actions in your service desk based on specific triggers and conditions. For example, you can set an automation rule that alerts an agent when a high-priority issue is created. Or, your service desk can reopen an issue if your customer comments on it after its been resolved.
See the preset automation rules your service desk comes with.
Quickly add a preset rule to automate the most common service desk tasks.
Edit a preset automation rule to make sure the rule triggers and actions reflect the way your teams and customers work.
With a custom rule, you can automate any repetitive task specific to the way your team works.
Learn what "when", "if", and "then" statements make up an automation rule.
If you don't need an automation rule for now but want to use it later, you can disable it. You can always re-enable it later.
If something unexpected happens with automation, you can check the logs to find out what went wrong.
Show the automation log details to learn why an automation rule didn't run when it was supposed to.
Configure the advanced options of an automation rule.
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