Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
Learn the basics of automation
Understand the basics of automation, how to create your first rule, and best practice rules to get you started.
Add and configure automation rules
Configure automation rules to automate actions in Jira Cloud based on the criteria that you set.
Measure and track your automation usage
Learn how to track your automation usage, and understand how your usage is calculated.
Monitor your automation activity
View the audit log to track your automation activity, any rules that have been triggered, and their actions.
Advance your rules with smart values
Learn what smart values are, and look up syntax and examples for each smart value.
Automate your work with issues
Find out how to introduce automation to your issue workflow.
Use automation with other applications
Integrate automation with third party applications to send and receive external data.