Send notifications from a custom domain email address
Email notifications can be sent directly from Jira Service Management or from your own domain.
You must be a space admin to configure sender address for your service space to send notification emails.
To configure a custom email address for your service space to send notifications:
From your service space, select Space settings, then Notifications, then Internal notifications.
Select Edit next to the email address.
On the notification email page, select Edit next to the email card.
From the Email drop-down, choose a custom email address, or use the default Jira cloud email.
Alternatively, you may customise the email prefix if you choose to use the default Jira cloud email address.
Select Save.
The custom email address will now be used as the sender address in all email notifications sent by this service space. Read more about configuring Jira cloud to send emails on behalf of your domain.
Notifications aren’t sent if your custom domain is not added properly at admin.atlassian.com.
The custom email addresses you can use for the service space must be added at admin.atlassian.com by your organization admins. Find out how to set up custom email addresses.
For security reasons, some email prefixes are restricted. Here are some of the restricted email prefixes: "admin", "administrator", "webmaster", 2 "hostmaster", "postmaster", "ssladmin", "ssladministrator", "root", "abuse".
If your organization admin changes your help center’s domain, it won’t automatically change the outbound email address of your space.
This page applies to company-managed spaces only.
Read about the difference between company-managed and team-managed spaces.
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