Learn how to succeed in your role as a service desk agent.
Create a new custom report
To create a new service desk custom report:
From your service desk project, go to Reports.
Choose New report from the Projects panel.
Enter a report name.
Click Add series. You can add a maximum of 20 series. What is a report series?
Select the required series from the Series drop-down menu.
Add a label name for the series that reflects what you are measuring.
Select a colour to be displayed on the graph for the series data.
Filter the series by the issue type, status and component.
To filter by additional fields, select the required item from the More drop-down menu.
To filter using Jira Query Language (JQL), click Advanced and enter the required information. Click Basic to return to the Basic menu.
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