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Set up deployment tracking for your service desk

The features described in this article are available for service desk projects using the early access IT service management template. Learn how to access the new ITSM template.

Set up deployment tracking for your service desk to seamlessly create change requests when your team initiates deployments to selected services.

To set up deployment tracking for your service desk using Bitbucket:

  1. From your service desk project, go to Project settings > Change management

  2. Click Connect pipeline

  3. Select Bitbucket

  4. Configure your DVCS accounts

  5. Click Next

  6. Choose Create a new service > Next

  7. Enter the Name, select the Tier, Repository and enter a Description > Connect

  8. Select the Environment type and Request type

  9. Click Connect

 

To set up deployment tracking for your service desk using an alternative CI/CD deployment tool:

  1. From your service desk project, go to Project settings > Change management

  2. Click Connect pipeline

  3. Select your CI/CD tool to connect (Jenkins, CircleCI, Octopus Deploy) > Next

  4. Choose Create a new service > Next

  5. Enter the Name, select the Tier, and enter a Description > Next

  6. Select the Environment type and Request type

  7. Click Connect

  8. Copy the service's ID and add this to your deployment pipeline’s configuration.

Learn how to Integrate Jira Cloud with Jenkins.

Last modified on Sep 21, 2020
Cached at 11:18 PM on Oct 20, 2020 |

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