Set up change management for your service desk

Set up change management for your service desk to seamlessly create change requests when your team initiates deployments to selected services.

To set up change management for your service desk using Bitbucket:

  1. From your service desk project, go to Project settings > Change management

  2. Click Connect pipeline

  3. Select Bitbucket

  4. Configure your DVCS accounts

  5. Click Next

  6. Choose Create a new service > Next

  7. Enter the Name, select the Tier, Repository and enter a Description > Connect

  8. Select the Environment type and Request type

  9. Click Connect

 

To set up change management for your service desk using an alternative CI/CD deployment tool:

  1. From your service desk project, go to Project settings > Change management

  2. Click Connect pipeline

  3. Select your CI/CD tool to connect (Jenkins, CircleCI, Octopus Deploy) > Next

  4. Choose Create a new service > Next

  5. Enter the Name, select the Tier, and enter a Description > Next

  6. Select the Environment type and Request type

  7. Click Connect

  8. Copy the services ID and add this to your deployment pipeline’s configuration.

Learn how to Integrate Jira Cloud with Jenkins.

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