Configure public access to spaces on linked Confluence site

Confluence Cloud admins can approve the request of making knowledge base articles publicly available in a Jira Service Management help center. This may alter how your team publishes public Confluence knowledge bases. We encourage Confluence administrators to audit the authorization controls for your integration to make sure that this feature is configured appropriately for your organization.

If you need spaces available publicly

If you have intentionally enabled anonymous access in the Confluence site’s global permissions, ask your Confluence space administrator to review the permissions for individual spaces. This is to ensure that only those spaces that need to be publicly available have anonymous access enabled.

To update the permissions for your spaces:

1. From your service project, select Project settings, then Channels & self service, then Knowledge base.

2. Select the Settings button that appears when hovering over the linked space to go to your Confluence permissions settings. You need to have Confluence space admin permissions from this point on.

3. Select in the top-right of your page.

4. On the left-hand panel, select Space permissions.

5. Next to each space, the admin can select Manage Permissions under the Operations column.

6. If the Confluence admin does not have permissions for a space, they will see Recover Permissions - selecting this will grant space admin rights.

   • Alternatively, the space admin can update the space permissions.

7. Anonymous access permission can then be verified from the Anonymous Access section within the space permission.

If you don’t need spaces available publicly

If you don’t intend to share any pages, spaces, or sites to the public, ask your Confluence space administrator to disable the anonymous access in the Confluence site’s global permissions by performing the following steps:

1. From your service project, select Project settings, then Channels & self service, then Knowledge base.

2. Select the Settings button that appears when hovering over the linked space to go to your Confluence permissions settings. You need to have Confluence space admin permissions from this point on.

3. Select in the top-right of your page.

4. On the left-hand panel, select Global permissions.

5. Select Anonymous access.

6. Select Edit.

7. Uncheck the box under Use Confluence.

After the global anonymous access is disabled successfully, none of the linked spaces on your site will be publicly accessible by anyone on the internet.
As a precautionary measure to avoid exposing data unintentionally, we recommend Confluence space admins to verify permissions for each individual space after disabling global anonymous access.