• Products
  • Get started
  • Documentation
  • Resources

Close a request to mark it as complete

Admins and agents can both close a request to mark it as complete.

To close a request:

  1. From your service project, go to Queues.

  2. Select the request you want to resolve.

  3. Select the Status and transition it to Resolved.

Transition a ticket to done
Last modified on Nov 9, 2020
Cached at 4:43 PM on Oct 20, 2021 |

Additional Help