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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Close a request to mark it as complete

Admins and agents can both close a request to mark it as complete.

To close a request:

  1. From your service project, go to Queues.

  2. Select the request you want to resolve.

  3. Select the Status and transition it to Resolved.

Transition a ticket to done

Additional Help