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Close a request to mark it as done

Admins and agents can close a request to mark it as done.

  1. From your service project, go to Queues.

  2. Select the checkbox for the request you want to close. You can select multiple requests this way to close them all at once.

  3. Select the Transition button that appears at the top of the list.

  4. In the Transition drop down menu, choose Mark as done from the list.

  5. Select Confirm to transition your requests, this will close them and mark them as done.


Additional Help