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Add request participants from the old issue view

We're rolling out a new issue view for Jira Service Management, with one consistent screen to view and edit issues. It looks a little different and some procedures have changed slightly. Learn more about the new issue view.

When a customer raises a request in a service project, anyone with access to the issue can add them as a request participant.

To set who can access your service project, learn how to update customer permissions for your service project and Jira site.

To add a request participant to an issue:

  1. Go to the issue that you want to add request participants to.

  2. Select the Request participants field.

  3. Start typing the request participant's name or email.

  4. Select the correct participant from the list.

When you add a request participant, they may receive an email notifying them that they are participating in the issue, depending on how you set up notifications for your customers and team.

At the moment, you can’t add the Request participant field to the Create issue screen in the customer portal. You can manually share the issue with the request participants after the issue is created.


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