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Add request participants from the issue view

We're rolling out a new issue view for Jira Service Management, with one consistent screen to view and edit requests. It looks a little different and some procedures have changed slightly, so take a look at our info page to see what's new and get the latest updates.

 

When a customer raises a request in a service project, anyone with access to the issue detailing the request can add them as a request participant.
To set who can access your service project, learn how to update customer permissions for your service project and Jira site.

To add a request participant to an issue:

  1. Go to the issue view of the request you want to add participants to.

  2. Select the Request participants field.

  3. Start typing the request participant's name or email.

  4. Select the correct participant from the list.

When you add a request participant they may receive an email notifying them that they are participating in the request, depending on how you set up notifications for your customers and team.

Right now, you can’t add the Request participant field to the Create issue screen in the customer portal but we’re adding on a feature to make this happen. To find out when it’s ready, keep an eye on our release notes.

In the meantime, you can manually share the issue with the request participants after the issue is created.


Are you on the right help page?

If the image in the lower-left of your service project sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

Last modified on Dec 2, 2020
Cached at 7:49 PM on Dec 4, 2020 |

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