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Add request participants from the issue view

We're rolling out a new issue view for Jira Service Management, with one consistent screen to view and edit requests. It looks a little different and some procedures have changed slightly, so take a look at our info page to see what's new and get the latest updates.


When a customer raises a request in a service project, anyone with access to the issue detailing the request can add them as a request participant.
Refer to Customer permissions for your service project and Jira site to set who can access your service project.

To add a request participant to an issue:

  1. Go to the issue view of the request you want to add participants to.

  2. Select the Request Participants field.

  3. Enter the participant's details, then click the tick.

When you add a request participant, they receive an email notifying them that they are participating in the request, depending on how you set up notifications for your customers and team.

Are you on the right help page?

If the image in the lower-left of your service project sidebar states you're in a next-gen project, check out these next-gen project articles instead.

Learn more about the difference between classic and next-gen projects.

Last modified on Nov 9, 2020
Cached at 8:53 PM on Nov 25, 2020 |

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