Learn how to succeed in your role as a service desk agent.
Create automation rules for change management
Minimize redundancy and manual efforts by automating your change approvals and notifications to agents and end-users about any event related to a change. Learn more about automation rules.
To create or edit automate changes:
From your service desk project sidebar, select Project settings ()> Project automation.
Choose Create rule or select an existing rule to edit.
Learn how to Create and edit automation rules.
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