リクエスト チャンネルとは

Request channels can include email, help centers and portals within them, chat and a customizable widget. These channels are the pathways through which customers can raise requests that will appear in your service space.

メール

Your service space comes with an email address to capture requests from customers who email your team. Requests sent to your service space email will automatically be added to your queues, so your team can focus on customers without worrying about missing requests or managing multiple inboxes. Read more about email requests.

ヘルプセンター

サイトのヘルプ センターを通じて、リクエストを送信/追跡できます。リクエストは、ヘルプ センターのホーム ページから直接登録するか、ヘルプ センターのポータルから登録できます。ヘルプ センターのリクエスト リストにて、カスタマーが登録したリクエストと承認待ちのリクエストのすべてを追跡/フィルタリングできます。ヘルプ センターの詳細をご確認ください。

チャット

Chat allows you to connect your service project with Slack so you can turn Slack messages into work items and work on them without leaving Slack. When customers raise a request in Slack, agents can respond to them or create a work item which is added to a queue in your service project. Read more about Chat.

ウィジェット

By embedding a widget, your customers can send requests directly from a form on your external website. You can configure the contents and appearance of your widget in your service space, and generate the code you need to embed the widget on your website. Read more about creating a widget.

顧客のリクエストを登録する

Agents can submit requests on behalf of customers via help centers in the same way a customer would, or by selecting Create in your top navigation.