What are customer permission settings for email requests?
Some organizations may require more private customer email settings than others. Before you share your email address with your customers, check your customer permissions.
If anyone can email your service space, then your email address is ready to be shared. People who email your service space automatically become customers.
If customers have to be manually added to your service space, make sure your team creates new accounts for them or their requests won't be processed.
Agents and service space admins can add new customers to a service space at any time by including their email address in the “To” or “Cc” field when replying to a request’s email notification. Learn more about users and roles in Jira Service Management.
Depending on your customer access settings and customer permissions, customers may be able to add people to the service space as new customers by including their email address in the “To” or “Cc” field when replying to a request’s email notification. Learn more about how customer access settings impact customer permissions.
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