Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Use deployment tracking with GitLab
Changes to Free and Standard plans in Jira Service Management
As of October 16, 2024, change management for Jira Service Management will move from Standard to Premium plans. After this point, only Premium and Enterprise plans will have access to this feature.
Existing projects in Free and Standard plans will continue to support existing request types and issue types. Read more about the plan changes.
Deployment tracking lets you automatically create or update change requests from any stage in your GitLab pipeline. You can use deployment tracking if approval from stakeholders isn’t required before changes occur.
Before you can use deployment tracking with GitLab, you’ll first need to Integrate Jira Cloud with GitLab.
Once you integrate GitLab, go to your Jira Service Management and follow the steps below to use deployment tracking:
From your service project, select Project settings, then Operations, then Change management.
On the Deployment pipelines tab, turn on Enable deployment pipelines toggle.
Select Connect Pipeline > GitLab, then copy the Service ID at the end of the setup flow.
Log in to your GitLab. On the left sidebar, select Search or go to and find your project.
Select Settings > Integrations.
Select GitLab for Jira Cloud app.
In the Service ID field, enter the service ID that you copied in Jira Service Management. To use multiple service IDs, add a comma between each service ID.
You can map up to 100 services to each GitLab project.
Once you complete these steps, your deployments in GitLab will appear as change requests in your selected project.
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