• Products
  • Get started
  • Documentation
  • Resources

Change management automation rules

Your ITSM service desk project comes with the following preset automation rules for change management:

  • When a change management request is created → then update change type and risk

  • When a deployment is completed, failed, or canceled → then transition request accordingly

  • When a low risk change management request is in review → then move request to approved

Unlike other automation rules, the above change management rules will, by default, allow actions in a rule to trigger other rules. Learn more about creating and editing automation rules.

If desired, you can also create your own automation rules for change management.

Last modified on Sep 21, 2020
Cached at 10:16 PM on Oct 27, 2020 |

Additional Help

Ask the Community